Shipping policy

US Shipping

Standard Shipping (5-8 working days): $9.99

Express Shipping (2-5 working days): $14.99

 

United Kingdom

Standard Shipping (5-8 working days): $9.99

Express Shipping (2-5 working days): $14.99

 

Europe

Standard Shipping (5-8 working days): $9.99

Express Shipping (2-5 working days): $14.99

 

Rest of the world

Standard Shipping (5-8 working days): $9.99

Express Shipping (2-5 working days): $14.99

 

Shipping FAQs:

1. Dispatch Time 
Orders are usually dispatched within 2 business days of payment of an order 
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

2. Change Of Delivery Address 
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.

3. P.O. Box Shipping 
Odd Giraffe will ship to P.O. box addresses using postal services only.

4. Items Out Of Stock 
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

5. Delivery Time Exceeded 
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

6. Tracking Notifications 
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

7. Parcels Damaged In Transit 
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact our customer service at support@oddgiraffe.com.